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Customer Care
Our Customer care is at your disposal for telephone orders or questions related to your purchases. We will answer your questions from Monday to Friday from 9.00 AM to 6.00 PM (Central European Time)
Fill out the Customer Service contact form
or
Contact us by phone at +39 0721 814011 or on WhatsApp -
Shipping and Returns
Delivery is guaranteed within 6-8 working days from the Shipping Confirmation.
More info on the Shipping page .
If you are not satisfied with your order, you can return it by completing the online return form within 14 days from the delivery date. More info on the Returns page
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MATERIALS AND CARE
Leather is a living material that evolves over time, reflecting the way it is used and cared for.
To preserve its beauty, avoid direct contact with water, perfumes, alcohol and oily substances.
If the leather comes into contact with liquid,
gently blot it with a soft, light-coloured cloth without rubbing.
Prolonged exposure to direct sunlight, heat sources or damp environments should also be avoided. Protect the leather from abrasive surfaces to prevent scratches.
As a natural material, leather may experience slight colour transfer.
Take care when pairing light and dark shades.
When not in use, store the product in its protective dust bag, keeping it upright and lightly filling it with tissue paper to help maintain its shape.
Keep it in a cool, dry place and avoid containers that may retain moisture.
More info on the Leather care and maintenance. -
Gift box
Receive your order in a practical and elegant package, carefully prepared for you.
You can add an hand-written greeting card.
Simply choose the gift option at checkout.
