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Online Customer Service
ph. +39 0721 814011
Our Customer Service is at your complete disposal for any questions or concerns. We will answer your questions Monday to Friday from 9 a.m. to 6 p.m.
Our online shop is open for business 24 hours a day, 7 days a week, 365 days a year.
Please note that Customer Service is closed on the following days:
Our online store accepts payments via PayPal, Credit Card and Bank Transfer. You may select from these payment methods at the end of the order process. All payments will be remitted to , who manages the online sales operations of the Orciani online store.
At no time is able to accept cash payments, either directly or sent via email.
Please note: This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro (unless otherwise displayed). If you are paying using another currency, the currency conversion will be based on that day's exchange rate. There is no extra cost for currency conversion.
PayPal permits any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the "Pay with Paypal" link will take you to PayPal's secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment.
If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to with the simple click of your mouse.
You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.
The usage of PayPal as an online payment tool is free.
You can pay at the Orciani online store using credit cards, including Visa, MasterCard, American Express, Diners Club, JCB, Laser Card and Maestro.
The payment occurs over a secure server (SSL) with a 128-bit encryption key. Over this secure system, your credit card information is sent directly to the applicable banking authority over a secured, encrypted connection.
No individual within the Orciani online store or over the Internet will have access to your credit card information during and after the moment of purchase.
Your secure transaction will appear on your bank statement accompanied by the description or ZerogreyWeb or ZerogreyMaster. The total amount spent will be debited from your account immediately and the team will process the order.
Orders paid using credit cards are processed faster than those paid via the alternative accepted payment methods, as communication of the payment to is instantaneous.
You have the option of paying for your purchases using a Bank Transfer. To make a Bank Transfer, please follow these steps:
IMPORTANT: Ensure to include the "payment reference number" in the description or reference field of your bank's specific transfer form.
Your order will be processed once payment has been received. This usually takes an average of 3 business days although this may take as long as 10 business days. As banking delays are beyond Zerogrey's control, we are unable to reserve stock during this period. If you require a faster service, please pay by Credit Card or another immediate payment method.
Customers are required to pay all banking costs related to their bank transfer. Failure to do so will result in refusal of payment and shipping delays.
You can return any product within 30 days from the delivery date, and be fully refunded. Here are the steps to follow to request a refund:
Please note that, as an integral part of Zerogrey's return policy, all refunds will be granted free of charge to the original purchaser. However, the cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. The customer will be refunded the value of the returned product/s only.
This online shop operates from the European Union and, as such, all transactions are ultimately made in Euro. If you live outside the Euro zone, the Euro value of the product will be converted into your currency on the day the refund is processed.
IMPORTANT: Returned products that were paid for via national bank transfer will be refunded by bank transfer. To allow us proceed with the refund you will have to insert your bank details directly into the Return form.
The refund will be processed as soon as the returned product/s arrive in our warehouse and your return has been processed. Please note: If you paid by credit card, refunds can then take up to 4 weeks to appear in your bank statement. Also, please be aware that the refund will appear in your statement under the name Zerogrey or ZerogreyWeb.
For any issues with the product received, please visit our contact page: we will be glad to offer you an appropriate solution.
Products must be returned within 30 days of delivery.
Returned products must be unworn, unwashed and unaltered.
Returned products must have all the original labels attached and be in their original packaging.
You must complete the online Return Process to register your return on our system (see below for more details).
No refunds or exchanges are possible for customized products.
Please note that some products come in one size/colour/length only. These products can therefore not be changed for a different size/colour/length/etc. If you wish to change such a product, please contact us before starting the online Return procedure.
The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. However, Orciani online store will pay to ship the new product/s to you, as soon as your return will have been received and processed by our warehouse.
In order to ensure prompt and timely delivery to our valued customers, Orciani online store partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped. Click here to find a list of the countries to which Orciani online stores sends and an estimated cost of shipment to each.
The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.
Please note that the below are starting estimates and can raise depending on final weight of parcel.
The exact amount will be displayed at the checkout before you pay.
Orders are processed between 9am and 5pm GMT Monday to Friday. Orders placed after 5pm on Friday evening will be processed the following Monday.
Please be aware that first-time buyers may encounter processing delays due to necessary identity and information clarification.
In order to review and verify the information relating to your order, please log in to your account on this website and click on My Orders. On the "My Orders" page, click your order number to view your order details.
In order to follow the initial progress of your order through our system, you can view its "Status" beside each order number in "My Orders". Once the package is sent, you will receive a tracking number. You can enter this number on the courier's homepage to track the real-time shipping status of your order from initial shipment to arrival.
In general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.
Shipments to the rest of the European Union take approximately two-three days.
Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays).
There are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.
Shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.
As above, products shipped to the USA are subject to custom fees and import duties. The receiver of the package is responsible for paying these fees. Also, US customs require that the receiver provides a social security number or Non US Citizen Import Number - CBP Customs Border Protection Assigned Number. Please note that orders over 250 dollars may experience slight delays in US customs.
The onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse. See our Return Policy for more information.
IMPORTANT: If you requested a change of the product you originally ordered, the new shipment might still be subject to import taxes/duties from the International Customs Authorities.
Orciani.com is the one and only official online store where you can purchase your favorite Orciani products and receive them directly to your home!
Browse our online catalogue to see all the the features of our products, and place your orders in few steps: our team will deliver your order directly to your home.
Orciani.com online store has entrusted the management of our online sales, operations, technology and Customer service to Zerogrey, the worldwide leader in providing e-commerce services and solutions of the highest quality for leading international companies.
Placing an order on http://www.orciani.com/eshop/cms/action/list/type/home_experience/ is quick and easy!
If the product you want to buy is displayed on our online catalogue, just select the information requested in the product page and click on "Purchase"; if you have already registered an account on our online store, you will be redirected to the checkout page and guided through the whole purchase procedure. If you are a new user, you will be asked to insert some basic information for the creation of your account, and you will be then able to complete your purchase following our guided procedure.
After placing your order on http://www.orciani.com/eshop/cms/action/list/type/home_experience/, you will have the possibility to see all the details by entering your account, clicking on "My orders". From your account, you will see the date, the content, the amount and the delivery address of your order, and of course your order status. You will also have the possibility to contact our Customer Service by clicking on the "Ask now" button next to your order, and do the Return procedure within 30 days from the delivery of your order.
The design of this online shop and all the material contained within (for purely illustrative purposes: the trademarks, the logos, the HTML code, the scripts, the texts, the creative design, the images) are an integral part of the Orciani online store and are protected by Copyright. Any unauthorized use of this content, including the copying, the inclusion of and the association with content not originating within this website is not permitted and will prosecuted via the utmost legal means.
Our Customer Service is at your complete disposal for any questions or concerns.
We will answer to your questions from Monday to Friday from 9 am to 5 pm GMT (London time).
Call us at your dedicated number displayed in our contacts page, or contact us via email through our contact form.